Is your business optimizing time spent on the phone with clients and prospects? Are your employees’ phone skills as strong as they could be? If you aren’t sure then your business’s phone skills could probably use some sharpening!
By simply taking the time to take inventory of all of the resources and skills that your employees could be tapping into when they are on the phone, it is only a matter of time until your call time will be optimized and operating full force. It’s time to take advantage of the few minutes spent on the phone with both clients and prospects to differentiate yourself and go above and beyond when it comes to servicing your customers.
To hear about the ways that Encharter has acknowledge this very significant aspect of customer service straight from the Encharter CEO Ken Petersen, click here for the short video clip found on the national recognized publication, Insurance Journal.
If you have any questions or comments about this video clip or to find out for yourself how we’re improving our phone skills, call Encharter Insurance today! If you have any questions about Massachusetts Homeowners Insurance, Massachusetts Car Insurance, Massachusetts Life Insurance or Massachusetts Business Insurance, we’d like to help with that too! You can call us at 888-865-1244, visit our virtual insurance office at www.encharter.com or you can visit our office for insurance in MA. And now, you can find us on Twitter© and Facebook©!
At Encharter, “It’s all about protecting you!”
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